Subscribe to the Planning Tips and Carrier News for Advisors newsletter today to receive updates on the latest news from our carriers.
Your privacy is important to us. We have developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information.
Mutual of Omaha is pleased to announce that effective March 21, 2022, long-term care applicants will be able to conveniently schedule telephone interviews via text message. As long as a mobile number is provided on the initial application, the text message enhancement will occur concurrently with the standard email and telephone notification process. New Telephone Interview Scheduling Process · First Contact: Email sent in conjunction with text message directing applicant to schedule online · Second Contact: Reminder text message sent · Third and Fourth Contact: Phone call made to applicant, with online scheduling information left in voicemail · Fifth Contact: Reminder text message sent · Application "On Hold" Contact: Text message sent notifying applicant their file is now on hold Once the applicant's telephone interview is scheduled, a confirmation text, reminder text and late appointment text (if applicable) will also be sent. For a more detailed review of the communication process, including screenshots and text message language, review our process document. For any underwriting questions, you can call our dedicated team at 1-800-551-2059 or email ltcunderwriting@mutualofomaha.com. |