Mutual of Omaha has experienced a large influx of long-term care application submissions over the past several weeks due to the WA Cares Fund. This increase in submissions has caused a slight delay in entering LTC applications into our back-office systems and subsequently your case status appearing on Sales Professional Access (SPA). 

Our teams are working diligently to process LTCi cases as quickly as possible; however, until they are entered into our system, we are unable to confirm the application received date.

We encourage you to check the website for updates rather than calling in for application status until normal processing times return. Thank you for your patience, and we will continue to update you regularly on the status of your LTCi business.