1. Review their policy and ensure they understand their benefits;
2. Explain the requirements and information needed to file a claim;
3. Ensure the client is obtaining LTC services from an approved provider;
4. Communicate on behalf of the client to obtain paperwork from their LTC provider;
5. Provide support, sensitivity, and assistance throughout the claims process.

Be sure to let your clients know to call us first when they are facing a LTC event. Help is just a phone call away.